Privacy Policy

1. Introduction

ShiftCare by AlphaCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using ShiftCare, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personally identifiable information, including but not limited to:

• Name and contact information (email address, phone number)
• Employment information (employer name, employee ID)
• Date of birth
• Membership and account credentials
• Payment and billing information

Health Information

When you use our services to access healthcare, we may collect health-related information as necessary to facilitate your care. This information is handled in accordance with applicable healthcare privacy laws, including HIPAA.

Usage Data

We automatically collect certain information when you visit our website or use our app, including your IP address, browser type, device information, pages visited, and time spent on our platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process membership enrollments and manage accounts
• Facilitate access to partner clinic services
• Send digital membership cards and service notifications
• Process payments and billing
• Communicate with you about your account and services
• Respond to inquiries and provide customer support
• Comply with legal obligations
• Detect, prevent, and address technical issues or fraud

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Partner Clinics: To facilitate your healthcare visits and verify membership
• Employers: Aggregate, de-identified usage data for plan administration (never individual health information)
• Service Providers: Third parties who assist in operating our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: